When you sign-up with our system your name/display-name and email (and password if NOT using Facebook/Google) are stored in our system to allow you to sign-in. No other details are pulled from Facebook/Google. When/if you participate in an auction you may be asked for additional information at that time. Information needed to bid can vary depending on the auction and is always input explicitly by you if/when you choose to do so.
To have your information deleted please contact our support team (Toll-Free: 1-866-313-0123 or Phone: 604-941-2221) and request that your account is deleted. You will need to provide your username, email, and other details to confirm ownership of the account.
If you have bid & won items in past auctions then some of your details may need to (in-part) be retained for transactional requirements (purchases/payments/etc). Note these transactional records are only created in result of explicit actions by you (entering bidder details for bidding-approval, bidding-on and winning items, and providing details for payments).
Your guarantee of safety online
Where does ABC collect information?
We collect information from many areas on our platforms. These include when you register with any or all of the platforms in order to participate in our services, submit a form or e-mail requesting information from one of the listed dealers, galleries, or auction houses and whenever you subscribe to our Newsletter, enter a competition, complete a questionnaire, leave comments in the Feedback or Contact sections which are available throughout the platforms.
What information does ABC collect?
The types of personal information we may gather among the different areas of the platforms may include the following: your name, contact name, billing address, shipping address, phone number, fax number, e-mail address, relevant password, User ID, credit card information.
We also automatically track certain information about you just in the course of using our platforms. This information includes the URL that you just came from and the URL you go to next, the browser you are using and your IP address. This information is gathered for system administration and to report aggregate information to our advertisers. It is common practice for most websites to collect this information automatically. We do not gather personally identifiable information from this type of user tracking.
How does ABC use your information?
In areas that require you to submit personal information such as our registration form, this is to allow you to participate in certain offerings such as online bidding services. For a full account of the use of personally identifying information, please see the sections below: “Who does ABC disclose your information to?” and the section “ABC only discloses personal information in limited circumstances as outlined in the following sections.”
Cookies are used to measure certain traffic patterns, such as which area of icollector.com you have visited, and your visiting patterns in the aggregate.
Your information is important for ABC for internal purposes. It helps us analyze, improve and tailor our platforms to meet your needs. More specifically, ABC may use your information to analyze site usage, to help in developing our marketing and public relations, and to improve the site’s content, commercial offerings, layout and usability. If we reveal any user information for marketing or PR purposes, it is only in aggregate form and no personally identifying information that could be specifically tied to an individual is ever revealed in these circumstances.
Who does ABC disclose your information to?
We do not sell or rent any personally identifiable information about our users to any third party. For the purpose of advertising, visitor and user information is aggregated for reporting to advertisers and prospective partners. However, in these situations, we never disclose to these entities any information that could be used to personally identify you, such as your name, address, User ID, password, and credit card number.
ABC only discloses personal information in limited circumstances as outlined in the following sections:
ABC’s core business model is to provide you with live bidding access technology on auction house sales. From the platforms, we provide a link to an auction house catalog for you to register to bid, sign up for the sale of your choice, and place live or absentee bids. Registration on our platforms is necessary to perform certain functions and participate in a live auction bidding process and we may collect or track any user information as described above. However, all customer service related enquiries are handled by the icollector.com customer services team at email@example.com whereby personally identifying information such as your email address may be disclosed by yourselves in order to answer your enquiry. The auction houses participating in Live Auctions will only receive personal identifying information in the following circumstances: (1) to complete a sale if you are the winning bidder on a lot; (2) if the auction house has requested ahead of time and you have agreed to register with them prior to a live sale. Such personally identifying information could include your name, email address, home address, phone number, fax number and credit card information.
(ii)Absentee Bidding on Auction Catalogs
We have designed absentee bidding on Auction Catalogs so that no personal identifying information is displayed online or is accessible to the general public. In absentee bidding, your bids are not disclosed as it is a ‘closed bidding’ system.
The only time any personal identifiable information is released is when you submit an absentee bid on an item in an auction house sale. Such personally identifying information could include your name, email address, home address, phone number, fax number, credit card information, bid amount and lot number.
We never disclose your password and you may not disclose your password to any third parties or share it with any third parties without risking compromise of your User identity.
Except as described in the areas listed above, ABC will only disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.
When and how does ABC contact Users?
We will contact you by email (and in rare circumstances by phone or fax) in the following circumstances: (1) To confirm your registration on our site, (2) to confirm any bids you place, (3) if you are the winner of a competition on icollector.com, (4) if a problem arises with your account, (5) we may contact you from time to time to ask for specific feedback on the site, and (6) in response to a direct enquiry or suggestion from you. ABC may use your e-mail address and, where applicable, your mailing address, to contact you regarding administrative notices from time to time.
What is ABC’s policy on Direct Mailings?
We will use your information for a direct mailing only if you expressly give us prior permission, which will be indicated to you. If you decide you no longer want to receive such mailings, you can remove yourself by sending an e-mail to firstname.lastname@example.org.
Where can you change or update your information on the site?
Registered Users may change their information in the following instances: If you need to change your password for any reason, please email email@example.com including ‘Forgot Password’ in the subject line. If you need to update or change your registration information, please send a request to firstname.lastname@example.org or alternatively login to our “MyAccount” section where you will find an area to upgrade your registration.
Security is of upmost importance to ABC. In order to demonstrate our commitment to security of your personal information we strictly limit access to any information of a private or personal nature received in the company through use of passwords and Usernames.
Your Registration Information is password-protected so that only you have access to this personal information. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.
IP addresses are not linked to any personally identified information. Please note that we use credit card information only to verify your account when you register with icollector.com. It is sent over our secure server using SSL Technology, industry-wide encryption software.
How can you be responsible for your information?
ABC Live Auction World, icollector.com, liveauctionworld.com, liveauctiongroup.com, livebiddernetwork.com, subsidiary brands, afiliate platforms and its country specific URLs (hereinafter referred to as “ABC”) SOFTWARE AND SERVICES AGREEMENT: THIS AGREEMENT (THE “AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR AN ENTITY) AND ABC REGARDING THE USE OF its SOFTWARE AND/OR SERVICES. BEFORE YOU CLICK ON THE “I AGREE” BUTTON BELOW THIS AGREEMENT, CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT. BY CLICKING ON THE “I AGREE” BUTTON, YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, CLICK THE “I DISAGREE” BUTTON.
General: Who am I contracting with? I agree that the ABC Site is a website and a mere conduit for offers and acceptance to be exchanged in relation to auctions of products posted for sale or for auction on the ABC Site (“Product(s)”). When making an offer to purchase a Product or Products which is accepted, I agree that ABC will not be a party to that agreement and will have no responsibility whatsoever for performance of the sale or delivery of the Product or Product(s) upon payment. I further agree that, when making an offer to purchase a Product or Products, I will enter into a contract of purchase with the person identified as the “Seller” on the ABC Site and on the terms set out on the ABC Site for payment, delivery and other material issues. Who is Responsible for Product Descriptions and Warranties? The ABC Site enables individuals, companies and professional auctioneers to list Products for sale. It is those persons who prepare the product descriptions which appear on the site and it is those persons who are responsible for the accuracy of the descriptions and for all contractual and other warranties made with respect to the product sold. I agree and fully understand that ABC will not be responsible or liable to me for any of the factual and other content of the information posted on the ABC Site. If I have any complaint or claim to make in relation to the purchase of a Product on the ABC Site, I can only make it against the person identified as the “Seller” on the Site. The Following are the terms of my agreement with ABC with respect to my use of the ABC Site as a “Buyer”: DEFINITIONS: “Live Auction” means an auction wherein remote users can bid either through absentee bids or real time bids through the internet using ABC technology on items being auctioned on the floor of an auction house or in another such live event. “Seller” means an auction house, company or individual listing product for sale through ABC or ABC Services. “Buyer” means an auction house, company or individual (you) purchasing product posted for sale through ABC or ABC Services.